VALSOLE FAQ

Explore answers about supportive shoes, recovery clogs, insoles, socks, fit, shipping, and choosing the right product for your daily comfort needs.
How do I know which VALSOLE product is right for me?

Start with the product type that best fits your daily use. Choose Hearth Clog if you want a more supportive recovery clog for home comfort, Propel Flip if you want an open supportive flip, and insoles if you want to upgrade support inside the shoes you already wear.

Should I choose supportive footwear or an insole first?

If your current shoes already fit well, start with insoles. If you want recovery comfort at home or on hard floors, start with supportive footwear like orthopedic slippers or the shoes collection.

Are VALSOLE supportive shoes and insoles suitable for all-day wear?

Yes. Our shoes, recovery clogs, and insoles are built to support longer wear, whether you are standing, walking, recovering at home, or trying to reduce fatigue on hard floors.

How long do VALSOLE insoles typically last?

With regular use, VALSOLE insoles are designed to last up to 6-12 months, depending on wear and tear.

Are VALSOLE insoles suitable for medical conditions?

While our insoles are designed to alleviate discomfort from conditions like plantar fasciitis and flat feet, they are not classified as medical products. For severe conditions, we recommend consulting with a healthcare professional.

What is VALSOLE return policy?

If you're not completely happy with your purchase, you can return the insoles within 30 days for a full refund, exchange or store credit.

What is the compression level of VALSOLE Compression Max Socks?

The socks feature a 20-30 mmHg compression level, ideal for enhancing circulation, reducing swelling, and easing fatigue.

Who are these socks suitable for?

These socks are perfect for anyone looking for improved circulation and support during travel, sports, long workdays, or everyday activities.

How should I care for the socks?

They are machine washable. Use a gentle cycle with cold water and mild detergent. Air dry for best results.

Are they suitable for people with medical conditions?

While these socks provide excellent support and circulation benefits, consult your doctor if you have specific medical conditions requiring compression wear.

How do I find the right size for my VALSOLE insoles?

Use our size guide to match your shoe size to the recommended insole size. You can also trim the insoles for a precise fit.

Can I trim VALSOLE insoles to fit my shoes?

Yes, the insoles can be trimmed using scissors. Simply align them with your shoe’s current insoles to find the correct size.

Do VALSOLE insoles come in half sizes?

Our insoles are designed to cover a range of sizes and can be trimmed to accommodate half sizes.

Can I wash my VALSOLE insoles?

Yes, they are machine washable. Use a gentle cycle with mild detergent and air dry to maintain their quality.

Do VALSOLE insoles require a break-in period?

Some users may experience a brief adjustment period of 1-2 weeks as the insoles conform to their feet.

How do I insert VALSOLE insoles into my shoes?

Remove the original insoles from your shoes, place the VALSOLE insoles in their place, and adjust for a snug fit.

How long does shipping take?

Orders are typically processed within 3-5 business days, with delivery times varying based on your location.

What is VASLOLE return policy?

We offer free returns and exchanges within 60 days. Options include a full refund, exchange, or store credit. Learn more here.

How do I start a return or exchange?

Start your return or exchange through your store account. Simply log-in to your account and manage your orders. If you have any questions or need assistance, please contact our support team for help at support@valsole.com

What payment methods do you accept?

We accept major credit cards, PayPal, and other popular payment methods for your convenience.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

Can I change or cancel my order after it’s been placed?

If your order has not yet been shipped, please contact us as soon as possible at support@valsole.com to request changes or cancellations.